Kore.ai is an enterprise-grade AI platform designed to streamline and enhance conversational experiences for both customers and employees. It offers a unified, no-code/low-code environment for designing, deploying, and managing intelligent AI Agents, capable of understanding natural language, engaging across voice and text channels, executing tasks via integrated systems, and orchestrating multi-agent workflows. Built on an agnostic architecture, Kore.ai supports any LLM, data source, cloud or on‑premises deployment, delivering strong security, governance, and real-time analytics. Its flexibility and scalability empower organizations to rapidly launch AI-powered assistants tailored to diverse use cases—such as customer service, IT support, HR, banking, and healthcare—while consistently driving cost savings, efficiency, and improved user satisfaction.
Features
- No‑code/low‑code Conversation Designer & Agent Builder – Drag‑and‑drop UI with pre‑built templates accelerates chatbot development and customization .
- Conversational Intelligence & Generative AI – Natural language understanding, multi‑engine NLP, summarization, intent mapping, and context‑aware AI responses across channels
- System Integrations & Task Automation – Integration studio connects bots to CRMs, ITSM, databases and more; agents can execute tasks directly (e.g., password resets, knowledge retrieval)
- Flexible, Secure & Scalable Deployment – Supports public/private/hybrid cloud or on‑prem deployments, enterprise-grade security, compliance (PCI‑DSS, HIPAA, SOC2), and robust governance .
- Analytics-driven Optimization & Human‑in‑the‑Loop – Real‑time dashboards, A/B testing, live‑chat handoff, and human‑agent oversight ensure continuous improvement and reliable performance
