Inkeep

Inkeep is an AI-powered platform that transforms your documentation into intelligent conversational agents. It integrates easily into your docs, help center, or ticketing tools, providing AI assistants that cite sources and improve over time. With features such as auditability, privacy controls, and granular permissions, Inkeep provides a secure and scalable solution to enhance customer support and content strategy.

Features:

• AI Assistant & Copilot for Support: An AI-driven assistant that replies to end-user queries using your help content—and knows when to escalate. A copilot for support agents that drafts replies, links helpful docs, summarizes tickets, and suggests next steps.
• Actionable Content Intelligence: Built-in reporting surfaces gaps in your documentation and helps you prioritize improvements. Includes Ticket-to-FAQ tools that generate FAQs from resolved tickets for closing content loops.
• Seamless Integration & Deployment Options: Works with any existing docs, help centers, and support platforms—simple web integration via a snippet, search bar, or chat widget. Flexible deployment via APIs, SDKs, or React UI components for full customization.
• Enterprise-Grade Trust & Data Security: Offers intelligent audits, monitoring, and observability tools, with full traceability of AI interactions. Advanced controls for PII removal, data retention policies, authentication, and fine-grained permissions. SOC 2 compliant, with SLAs and no-training deployment features.
• Developer-Friendly Platform: Multi-agent SDK enables building agent graphs like Customer Assistant, Refund Agent, and Knowledge Base Expert, each using specific integrations (e.g., Notion, Stripe, HubSpot). Includes RAG (retrieval-augmented generation), connectors, and tools for extensibility and custom workflows.